Terms of service

Last Updated: May 08, 2026

Introduction

Welcome to Zaevia. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. Our store is hosted on Shopify Inc., which provides us with an online e-commerce platform to offer our products and services. By accessing or using our site, you agree to be bound by these Terms.

1. Eligibility

By using our Services, you confirm that you are at least the age of majority in your province or country of residence. You agree not to use our products or services for any unauthorized, unlawful, or prohibited purpose.

2. General Conditions & Payment Security

We reserve the right to refuse service in cases of suspected fraudulent activity, misuse of the site, or violation of these Terms.

Payment information is encrypted during transmission in accordance with industry standards to support a secure checkout experience.

3. Accuracy of Information

We strive to ensure that all information on this site is accurate, complete, and current. However, errors or omissions may occasionally occur. If information is found to be inaccurate, we work to correct it promptly and notify affected customers where applicable.

Content on this site is provided for general informational purposes. If you have specific questions regarding product specifications, please contact us at info@zaevia.com before placing an order.

4. Pricing & Modifications

Prices for our products are subject to change without notice. Once an order is placed, the price at checkout is confirmed, except in the event of a clear typographical or pricing error as outlined in Section 7.

5. Products & Services

Certain products are available exclusively online through our website. We make reasonable efforts to display product images and colors as accurately as possible; however, display variations may occur depending on your device or screen settings.

All purchases are subject to our Refund Policy, which is available on our website.

6. Billing & Account Accuracy

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our site.

We reserve the right to limit or cancel orders that reasonably appear to be placed by dealers, resellers, or distributors.

7. Errors, Omissions & Cancellations

In the event that a product is listed with incorrect information, including pricing or description errors, we reserve the right to correct such errors.

If your order is affected by an error, we will notify you promptly. You will have the option to confirm the order at the corrected price or cancel the order for a full refund.

8. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate any applicable laws or regulations, to infringe upon intellectual property rights, or to transmit malicious code, malware, or harmful content.

9. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada.

We reserve the right to update or modify these Terms at any time. Any changes will take effect upon posting to the website.

Questions regarding these Terms of Service may be sent to us using the contact information provided on our website.

We reserve the right to update this Terms of Service at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Information

Store Name: Zaevia
Store Address: 2254 Maclennan Dr, Oakville, Ontario, L6H 5K1, Canada
Store Email: info@zaevia.com
Store Phone: +1 (905) 581-7709
Customer Service Hours: Monday to Friday (9 AM to 5 PM EST); Closed on Saturdays and Sundays

We aim to respond to Terms of service inquiries within 1 to 2 business days during regular business hours. Inquiries received on weekends or public holidays will be addressed on the next business day.