Your Questions,
Answered.

✓ Yes

Yes. Zaevia offers free standard shipping on all orders within Canada. No minimum purchase is required.

We currently ship exclusively within Canada and do not offer international shipping at this time.

Orders are processed within 1–2 business days (Monday to Friday).

After dispatch, standard transit time is 6–8 business days, resulting in an estimated total delivery time of approximately 7–10 business days.

Orders placed before 5:00 PM EST (Monday to Friday) begin processing the same day. Orders placed after 5:00 PM EST or on weekends/holidays are processed the next business day.

Delivery timelines may vary depending on your location and carrier conditions.

Yes. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to our Track Your Order page.

We work with trusted Canadian carriers including Canada Post, Purolator, UPS, FedEx, and Dragonfly. Carrier selection may vary based on destination and logistics requirements.

At this time, Zaevia ships exclusively within Canada.

We do not offer international shipping.

Materials vary by design and may include metal, glass, acrylic, and other durable components. You can find exact material details on each product page. If you'd like help, contact us.

Many fixtures include integrated LED light sources. If a fixture uses replaceable bulbs, that will be noted on the product page.

Dimmability varies by fixture. Please check the product page for the dimming method and compatibility requirements.

A simple sizing guideline is to add your room’s length and width (measured in feet). The total, expressed in inches, provides a recommended fixture diameter.

For example, a 12 ft × 14 ft room equals 26 inches (approximately 66 cm) in diameter.

For dining tables, we suggest selecting a fixture that measures roughly one half to two thirds of the table’s width for balanced proportions.

All product dimensions are listed in both inches and centimetres on each product page to ensure precise selection.

If you would like tailored guidance for your space, please contact us at info@zaevia.com.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, Visa, JCB, and UnionPay.

If you need to update your delivery address, please contact us at info@zaevia.com within 2 hours of placing your order, where possible and before processing begins.

Once an order enters the handling phase, address changes cannot be guaranteed.

Checkout is processed securely via Shopify. You can review our Privacy Policy for details on how information is handled.

We accept return requests within 30 days of delivery, based on the date the order was marked as delivered.

To qualify, items must be:
• In original condition
• New or slightly used
• Returned with original packaging, parts, and documentation

Returns are accepted for both defective items and change of mind purchases.

For change of mind or unwanted item returns, return shipping costs are the customer's responsibility. For defective, damaged, or incorrect items, Zaevia will cover return shipping costs. We do not charge restocking or processing fees.

If your order arrives damaged, please contact us as soon as possible at info@zaevia.com with your order number and details of the issue.

We will review the situation and work with the carrier to investigate and resolve the matter in accordance with our Refund Policy.

There are no restocking fees or additional processing fees for returns.

For change of mind or unwanted item returns, return shipping costs are the customer's responsibility. For defective, damaged, or incorrect items, Zaevia will cover return shipping costs. There are no restocking or additional processing fees. For full details, please visit with our Refund Policy.

All returns and refunds are processed in Canadian Dollars (CAD).

Once your item is received and inspected, an eligible refund will be issued in accordance with our Refund Policy.

For additional shipping related details, please review our Shipping Policy.

To initiate a return, please follow the steps below:

1. Email us at info@zaevia.com with your order number and the reason for return.

2. Repack the item in its original packaging, including all parts, tags, and documentation.

3. Follow the return instructions provided after your request has been approved, and drop the package off at the designated carrier location.

4. For full return eligibility details and conditions, please review our Refund Policy or Contact Us.

Once a return is received and inspected, approved refunds are typically processed within 2 business days.

After the refund is processed, it may take up to 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Refunds are issued in Canadian Dollars (CAD) and are processed in accordance with our Refund Policy.

If you have not received your refund after this period, please contact us at info@zaevia.com, and we will be happy to assist.

For hardwired ceiling and wall fixtures, we recommend professional installation by a qualified electrician if unfamiliar with electrical installation.

Installation instructions are included with the product. If you need help, Contact Us.

All Zaevia fixtures are designed for standard Canadian residential electrical systems (110 to 120V).

Voltage and wattage specifications are listed on each product page for reference.

For hardwired ceiling and wall fixtures, we recommend installation by a licensed electrician to ensure proper installation and compliance with local electrical codes.

If you have any technical questions before purchasing, please contact us at info@zaevia.com.