Privacy policy

Last Updated: May 08, 2026

1. Introduction

At Zaevia, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase our products. Our store is hosted on Shopify, which provides the e-commerce platform used to operate our store.

2. Information We Collect

We collect information necessary to fulfill orders and support site functionality, including:

Contact Information: Name, billing and shipping address, email address, and phone number

Payment Information: Processed through PCI-DSS compliant payment providers. Zaevia does not store credit card numbers or CVV details.

Technical Data: IP address, browser type, and device information collected through cookies and similar technologies. Cookies are used to support site functionality, analytics, and, where permitted by user consent, advertising purposes.

3. Use of Google Services & Advertising

We use Google Analytics and Google Ads to better understand website traffic and support marketing activities. These services may use cookies or similar technologies.

Google may collect and process data in accordance with its own privacy policies.

Consent Mode: We respect user privacy preferences through our cookie consent banner. Depending on your consent choices, data collection and processing for analytics and advertising may be limited in accordance with applicable privacy regulations and Google Consent Mode.

You can manage your Google advertising preferences at any time through Google’s Ad Settings.

4. Sharing with Third Parties

We share personal data only with third parties necessary to operate our business, including:

Shopify: To host our store, process orders, and support fraud prevention
Shipping Providers: To deliver customer orders
Legal Authorities: When required by law or to protect our legal rights

5. Your Rights & Data Requests

Subject to applicable privacy laws, you may request access to, correction of, or deletion of your personal data. To make a request, contact us at info@zaevia.com. We respond to requests within 1 to 2 business days during regular business hours.

6. Data Security

We use standard security measures, including SSL/TLS encryption, to help protect data transmitted through our website. Payment data is processed through secure, PCI-DSS compliant providers. No method of transmission is completely secure, and we regularly review our practices to protect customer information.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Questions about this Privacy Policy should be sent to us using the contact information below.

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Information

Store Name: Zaevia
Store Address: 2254 Maclennan Dr, Oakville, Ontario, L6H 5K1, Canada
Store Email: info@zaevia.com
Store Phone: +1 (905) 581-7709
Customer Service Hours: Monday to Friday (9 AM to 5 PM EST); Closed on Saturdays and Sundays

We aim to respond to all privacy related inquiries within 1 to 2 business days during regular business hours and are committed to handling personal information responsibly and transparently.Inquiries received on weekends or public holidays will be addressed on the next business day.