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What is Zaevia?
Zaevia is a Canadian home décor store offering lighting fixtures and home accessories. Our product selection focuses on lighting including ceiling fixtures, wall sconces, floor lamps, and table lamps for residential spaces.
Where is Zaevia located and where do you ship?
Zaevia is a Canadian business that ships exclusively within Canada. We do not offer international shipping at this time.
What types of products does Zaevia sell?
Zaevia carries ceiling lighting, lamps, wall sconces, and home décor accessories. Product listings include specifications, dimensions, materials, and installation requirements where applicable.
Does Zaevia offer free shipping?
Yes. Zaevia offers free standard shipping on all orders within Canada. No minimum purchase amount is required.
How long will my order take to arrive?
Orders placed before 5:00 PM EST Monday to Friday are processed the same day. Handling time is 1 to 2 business days. Transit time is 6 to 8 business days. Total estimated delivery time is approximately 7 to 10 business days. Delivery times may vary based on location and carrier conditions.
Which carriers does Zaevia use and can I track my order?
Zaevia ships with Canada Post, Purolator, UPS, FedEx, and Dragonfly. Once your order ships, you will receive a confirmation email containing a tracking number and a link to our Track Your Order page.
What is Zaevia's return policy?
Zaevia accepts return requests within 30 days of the delivery date. Returns are accepted for defective or damaged items and for non-defective items due to change of mind. Items must be in new or slightly used condition, in original packaging, and include all original parts, accessories, and documentation. Items showing excessive use, installation, or alteration may not be eligible.
Who pays for return shipping and are there any fees?
For change of mind or unwanted item returns, return shipping costs are the customer's responsibility. For defective, damaged, or incorrect items, Zaevia will cover return shipping costs. Return shipping labels are not provided. Zaevia does not charge restocking or processing fees. Once a return is received and approved, refunds are issued to the original payment method and may take 5 to 7 business days to appear depending on your financial institution. All refunds are processed in Canadian Dollars (CAD).
Does Zaevia accept exchanges?
Yes. Zaevia accepts exchanges for alternative colours or styles, subject to availability. To request an exchange, email info@zaevia.com with your order number. Customers are responsible for shipping the original item back to Zaevia.
How do I initiate a return or contact Zaevia customer support?
To initiate a return, email info@zaevia.com with your order number and reason for return. Our team will provide return instructions and the return address. You can ship the item back using a carrier of your choice such as Canada Post, UPS, DragonFly, or FedEx. For all other inquiries, our Customer Support contact details are available on our website and inquiries are typically responded to within 1 to 2 business day during regular business hours.